Have you ever walked into an office and been impressed by how clean, organised, and inviting it is? In that case, you’ve already experienced the incredible power of commercial cleaning. If you’re a business owner, a facility manager, or an employee who’s enjoyed a clean and professional workplace, you probably already know how commercial cleaning is crucial to help any business make the most positive impression on its visitors.
When looking for a commercial cleaner to take care of your office, it’s important to make the best partnership which will help your company thrive. So what are some ways we can distinguish between a good cleaner and a great cleaner? By looking at each of the following areas, you can confirm whether your commercial cleaning service really stands out in the industry, and is the best choice for you.
Experience
When choosing a commercial cleaning service for your office, one of the most important things to check is how much experience they have behind them. Ideally you are looking for evidence that your cleaners have been in operation for several years, serving a variety of businesses and industries.
Experienced cleaners have a well-trained and skilled team of cleaners who will understand the unique cleaning requirements of different surfaces and materials they may encounter in commercial spaces. They are knowledgeable about the latest cleaning techniques, equipment, and products, and are efficient in their work. If your cleaning company already has all of this knowledge the chances that your office space receives a clean that is consistently professional, effective, and efficient will be far higher.
To measure a cleaning company’s experience, be sure to ask for references or case studies which showcase their successful projects and satisfied clients. You can also read reviews and testimonials from past clients to gain insights into their experiences.
Attention to detail
An outstanding commercial cleaning company puts in extra effort and doesn’t cut any corners when they’re cleaning your office. Next time after your cleaner has been in your office, take a look at some of the easily overlooked areas below to see how much they have covered.
- Is there any dust remaining on ceiling corners and light fixtures?
- Have your air vents and ducts got dust on them?
- Have the legs and undersides of office chairs and tables been cleaned too?
- Are the skirting boards dirt free?
- Have your window sills and window tracks been cleaned?
- Have the areas behind and underneath computers, monitors, phones, other desk stationery, and cables been cleaned?
- Have the tops of cabinets, wardrobes, and other furniture been cleaned?
- Have the narrow spaces underneath furniture been cleaned?
- Were the curtains and blinds left free of dust?
- Do door handles, light switches and other touch points still have fingerprints or smudges on them?
Reputation and references
The nature of feedback from other customers using a particular commercial cleaning service can tell you a great deal about its reputation and reliability. Look for reviews and testimonials on platforms such as Google’s business listing, as well as industry-specific websites. Don’t be afraid to request references from clients, and reach out to them to ask whether they had a good experience with the cleaners in question. After all there’s no reason for a commercial cleaner to be reluctant to give you references, unless they’re hiding something. You could ask about the company’s professionalism, attention to detail, communication, and ability to meet expectations. Positive feedback from multiple sources can help you make a decision.
Customization
The best commercial cleaning companies will make customised cleaning plans to suit your unique needs. This involves assessing the office environment, discussing client preferences, and identifying areas that need special attention. If your cleaners have neglected to do this, then you could be missing out on ways to maximise your satisfaction with their service. Pay attention to how your cleaners behaved when they first received your job. Did they do a detailed survey of your office to really understand your space? Did they stop to ask for your preferences, and check which areas were the most important to be cleaned for you?
Another sign of an exemplary commercial cleaner is whether they are willing to be flexible and make adjustments to your cleaning service. For example, if you’ve got an important event coming up which you need extra cleaning for before and after, the ideal commercial cleaner would be able to handle your special request seamlessly. Have you ever experienced an emergency spill or last-minute request? Check if your cleaners have had the resources and the dedication to deal with it in a timely manner. They should also take all your feedback seriously and change the way they clean, in the case that you do have any concerns about their processes. There’s nothing more frustrating than having to put up with a dissatisfying service, where the cleaner is also unwilling to change their habits. So if your cleaners are adaptable and responsive to begin with, it will save you a lot of trouble.
Communication
Transparent, accessible and open communication is a vital indicator that you’ve found a trustworthy and reliable commercial cleaning company. If your cleaner understands exactly how important good communication is, then you will have a much greater chance at enjoying a strong and reliable partnership. Their staff should promptly respond to inquiries, provide straightforward information about their services and pricing, and be willing to discuss any special adjustments when it comes to cleaning. Don’t forget to check how the company handles complications and negative feedback as well. A responsible commercial cleaner will address complaints professionally and work to resolve issues promptly, which will be evidence they are truly dedicated to making their customers happy.
As a business owner, many of your everyday decisions can contribute to your company’s success, and your choice of office cleaning is no different. That’s why it’s so important to make the right choice when it comes to how your office is cleaned. How well your cleaners are taking care of your business space can affect a great deal of things, from the wellness of your staff to client’s impressions of your brand. The right commercial cleaning company isn’t just a service; it’s an investment in your business’s growth and success.
